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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Warrenty issues
Has anyone been mucked around by Meta Oculus with regards to warrenty? Our headset was faulty was sent back . They sent a replacement that didn't even turn on. Meta sent shipping documents to return thame replacement. BUT for the past 4mths have refu...
Resolved! Need help getting support for controller with stick drift.
My left controller has developed severe stick drift (6 o'clock position on the stick). I have filed a support ticket but I'm not getting any real response so far. This is keeping me from playing my Quest 2 and I admit it is very frustrating. I have u...
Using credit to purchase from meta store
I was wondering what the time frame for receiving a credit back to my meta account when requesting a refund?It was a split payment of credit card and meta referral credit. The meta referral credit is the one I would like instantly if possibleThe refu...
missing games on app
Did a factory reset and none of the games I purchased are showing up on the app or the device. I am using the same account and logged in with FB. I have receipts in my email for all the games purchased, but everything has disappeared.
Low controller battery crashes Dashboard
Clicking notifications on the Dashboard / going into passthrough or losing focus all consistently cause the dash to crash while a run-down battery is in either controller. Clicking notifications on the Oculus app brings up a black screen which is imp...
Resolved! Quest 2 & Half Life Alex
I have got ‘Half Life Alex’ (HLA) to work on Quest 2 via Airlink (GTX 1080). I found a well written explanation how to start the game (copied below) but this is not the way I have ever managed it. Instead after “first activate Oculus Link so that you...
Cancel account deletion
I'm trying to cancel deletion of my main account savannahbanana7216@gmail.com
Resolved! broken oculus
Ive only had my oculus quest 2 for less than a month. ive had to return it as it keeps freezing. Now I was told they would send me out a new one, then told it would be a refurb, well I'm sorry I do not want to accept a refurb when i paid the full amo...
Can't redeem Beat Saber
Hi there!I can't seem to redeem Beat Saber on my brand new Quest 2. Whenever I tap the notification or button in the email it says: Unable to load.Does anyone know what to do?Thanks!Mike
Headset pin
The pin on the headset broke off, so now I can no longer attach the top of the head strap. Does anyone have a way to fix this besides buying the headset that does not use the strap on top? There should be a replacement for this. It’s a bad design.
Resolved! lag toubles
I've been dealing with a situation for a few days now, ive been trying to access my quest link open to play vrchat up but the moment i do it my frames drop and everything gets slow and difficult to move. im unsure if its because of the sudden additio...
Pinehurst number 2
I recently purchased Pinehurst number 2 add-on for Golf + on my quest headset. I have not been able to figure out how to download it. Is this because it doesn't work with the original quest headset?
Don't require system updates to log in nor to download DLC
I haven't used my oculus quest since before the meta account option.I finally go to use it & my internet is completely unstable and super slow.I'm completely locked out of my device until this unknown size update downloads and installs and hopefully ...
Charged twice for same game PLEASE help
I purchased beat saber I was charged twice in my bank account how do I get my money back for the extra charge. I can't do a normal return because I will only get one charge worth back. Again I was double charged. I can't find a customer service link ...
I need help getting my games back my facebook got permanently deleted
My Facebook got hacked by someone and its logged me our of oculus I could not retrieve my account back I need help my account name is hwcc08 and email is smccable@aol.com If you can't transfer games please refund my the money I spent over 100 pounds ...
Delivery Failure
I got an email that my package is going to be returned due to UPS having problems delivering it to me. I never got any notice that they were trying to deliver it to me! I could see on the tracking info that they had tried at least one time when we de...
Useless Quest 2 device
Hello,I just purchased a brand new Meta Quest 2 device. I cannot even complete setup as the device shuts off while trying. This occurs whether the device is plugged in or not. This device is useless. It took me 5 hours today just to get this device w...
No controllers!
Hi, our headset was replaced (thank you!) but we didn’t get our controllers back. Could you please send us some?Thank you!Kim
Rift S - Not working after Update to v41
So 3 days go my app updated itself to version 41 and after that my Rift S started to behave strangly. After getting it on it would create the 3 dot things but the controllers were at the bottom of the floor.I tried restarting my PC and un- & repluggi...
Oculus Rift S not working even though the USB is plugged in
So since April my Rift S has been showing as "not connected" on the app even though both of the plugs are in the computer. I have done everything to fix it. I got new cords like 3 months ago and it stopped working shortly after that. Is this a driver...
Resolved! Oculus Voice Commands Update not updating
Hello all, I have Oculus Voice Commands on my Oculus Quest 2 headset that has an update. I have tried updating it multiple times now and it still won't update. Either, the update went through and it doesn't recognize it, or something else is not work...
'User has joined' room notification not received anymore
Hi,I am developping a party system using the ovr_Room api. I worked well previously with the same code on my side, I supect an issue on Oculus servers or an incompatibility due to a silent update.When one user accepts one invitation to join a room, t...
Cannot install android_winusb in Windows 10 PC
Hi,I'm using an Oculus Go headsetI downloaded from the following page:https://developer.oculus.com/downloads/package/oculus-adb-drivers/I unzipped the downloaded file and found the android_winusb. When I right-click on it there is no "install" option...
Oculous store not working
When I go to try and by something from the store, it just tells me requested not complete, and then it just said that I need to try later or contact support.
reconnecting from absence
Hi , I've, been out of action for over 5 months, when i got back i had to turn internet back on, phone, x box you know ,get back to normal,, well i cannot log in to my Oculus account with face book or oculus as its asking for me to open default brows...
My Personal Facebook is being Disabled
I have been trying hard and soul to get back my Facebook account as it was my business account! Someone hacked and uploaded something which might have broken the policy of Facebook. As i had no access to my account I didn’t get any warning or what ...
Meta Quest App on my iPhone will not let me log in
When I enter my email address and password, the app tells me "Wrong email address and/or password."I have tried resetting my password. I am able to log into Meta on my computer with the email and password... but not on the app. I have tried deleting ...
Replacement Quest controller
After two happy years, the left controller of my Oculus Quest is no longer pairing with my headset. The good news is that after a very thorough troubleshooting chat with a Meta agent they have agreed I've done all I can and offered to send a replacem...
Where is beat sabor link
Never got a link for beats sabor free have been waiting when should I receive after making the account?
Left Controller not tracking right
Hey so my left controller is not tracking right and I broke it on accident and I hit it hard on my dresser and in side my left controller the tracking is now messed up so I hope u can get a free controller back
