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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

DK2, Win10, Quadro4000

Like many others, I've run into the same issue where I run the Oculus setup, it searches for the HMD, says that it is connected, locates my sensor and then shuts down the Oculus app. This happens even after a clean re-install of win10 pro, 64bit. I'v...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

New Headset and Sensor Install Shenanigans

I just drop the big bucks for a new Rift set. During installation everything was going smoothly until the firmware update for the sensor. Please note the stage that occurs at. I had already plugged in everything, had everything connected correctly, a...

Does ASW make you sick or does it mimic 90FPS?

How does ASW work and will it cause more sickness not having a constant 90 FPS? I have it switched on for DCS World and it's still really smooth when the FPS drop, but I'm just wondering if there are any disadvantages to it, like an increase in sickn...

Rift causing system freeze.

I nust recieved my Rift a few days ago and my issue is that at rift is causing my rig to freeze (especially about a minute after launching Minecraft). I'll be playing smoothly and without problem until my screen and Rift both stop displaying and it w...

CV1 Jitter/Stutter/Judder Issue

Hello,I just got my CV1 yesterday and am having problems with judder. Other than the initial calibration screen with the green lines, every program I run has the same problem, despite running at 90 FPS. When my head is still I have a clear picture, b...

Both eyes need different Ipd values for best clarity

I'm a glasses wearer. I've had my eyes measured and I've a Ipd of 71.5 and confirmed this when I measured using a ruler. My oculus cv1 allows the Ipd to be set between 58 - 70, so not reaching that ideal 71.5.I used the Oculus rift calibration tool t...

fluidz by Level 2
  • 3 replies
  • 0 kudos

Need a video for DK 2

Hi I want a video of a Roller coaster to play on my dk2. I couldn't find it.pls help me to find one.

Gear VR - Library empty

The list of games and apps etc is not being displayed in 'Library' anymore.The search wheel turns endless.Restarting phone does not fix this.Logging in and out does not fix this.Phone has WIFI and 4G connectivity.What is the fix for this, please?

Blurry text in CV1

I've recently received my CV1 - and generally speaking I've had a positive experience in using it. However there is one thing that keeps bugging me and that is any text in the CV1 - even the big white oculus home text, is blurry to read.I've tried ad...

Can't Reach Oculus Runtime Service

When I try to start up my Oculus Software, I get a message that says, "Can't Reach Oculus Runtime service" "Your Oculus software my be updating. Pleas wait and try again. If the issue continues, contact Oculus Support. I've tried to do a repair throu...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Issue watching purchased 3D movie in Occulus Video

I recently purchased Dredd 3D from the Occulus Video app for $4.99.Upon trying to stream, I received an error "We couldn't play this VideoE [sic]". I figured there must be a bug and downloaded the movie instead. When I tried to play it again, I recei...

UpEthic by Level 2
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  • 0 kudos

Jaunt videos dont load

I tried several time to watch some 360 videos on it, worked well the 1st day but yesterday the video loaded and after moving my head starts to buffering again in a loop. tried diferent videos, same. Maybe something related with the servers?

Credit card compromised... will it affect my paypal order?

HiI recently had a call from Barclaycard, apparently a load of CC account numbers were compromised (nothing to do with me) and so my cards were cancelled and new ones issued.My new one has a different number to the one which i used as payment on my p...

(Solved) Oculus App is blank

I tried googling this problem, but no dice. I've tried re-installing, and restarting, etc. but when I put on the Rift, it tells me "Settings update is required" and tells me to go to the Oculus App and update the settings. Tracking works fine, I can ...

Anonymous by Not applicable
  • 1 replies
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Luckys Tale performance

Anyone else notice piss poor frame rate in the level Magma...Manja or whatever it's called? There's a volcano spitting balls of fire in the background. I can't even use SS of 1.5 without seeing 75fps and lots of dips to 45 with ASW enabled.....with a...

Migrating from SDK 0.5.1 to 1.9

Hello everyone,I have an application made using Oculus SDK 0.5.1 that I use on Ubuntu with DK2. However, I would to upgrade this application to work with CV1 and the latest SDK, but I am facing some problems.First, I lot of methods and types have cha...

feferna by Level 2
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Xbox Pad not working wirelessly

Since I bought my Rift I have managed to get the Xbox pad to work wirelessly just once. I've been putting up with just having it wired, but I'm fed up with it now and want to figure out why it's not working.If I press the Xbox button, it goes solid f...

Anonymous by Not applicable
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tracker dk

i have a problem with my rift dk1 as it cant fine the traker dk driver

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Can't access "Oculus Keys" page

Hi !As our game got Approved (keys-only) we are preparing to distribute some keys !Somehow, we can access all page of our application dashboard, but the "Oculus Keys" panel loads forever : we can't generate keys.How can we fix this ? Does it come fro...

c6h8o7 by Level 3
  • 0 replies
  • 0 kudos