08-09-202411:56 AM - last edited on 08-10-202409:57 AM by IKnowYouDidntAskBut
when i try to update beat saber it stops at exactly 1.4 gb/1.5 gb and cancels. its not a storage problem as i have 51 gb left. ive never modded the game. and its on 1.37.2 on the app.
Hey there, @memecraft0309! We certainly get your concern with the game being unable to finish the update to continue your VR gaming. First, we would want to log out of the mobile app and then turn off the headset completely. Once it is turned off, log into the mobile app once again and power on the headset to try updating once again. This will resync the library. Secondly, if it should persist, we would recommend checking if there are updates for the headset, as system updates would likely take priority over the library. From here we would want to try with a different network if available but also reinstall the mobile app first and lastly if it continues to reinstall the game.
Please let us know if you still encounter any issues with the game updating. Have a wonderful weekend!
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Thanks for getting back to us. If the steps provided did not work we would want to next perform a factory reset. What this will do is reset the device to a "like-new" state, wiping all information and data off the device.
Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it is up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
Once you have set up Cloud Backups, ensure your device is fully charged, then proceed with the steps to complete the factory reset.
We appreciate your time, and please let us know if you still encounter any issues with updating the game.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there @memecraft0309, just checking if you would require any further assistance?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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