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black screen with grid boundary

Menhi_XD
Honored Guest

Hello.

When I am in an artificial environment (such as a game or home space) and press the power button on the headset once to temporarily turn it off, upon turning the device back on (also by pressing the power button once), instead of the expected image, I see a black screen and the boundary grid. The sound and controls continue to work correctly, but the image only restores after stepping outside the designated area.

Video with this issue. Turn on subtitles

https://youtube.com/shorts/vpNaW8nGWUE?si=OWJCR8zFPzPOm62i

Please help me resolve this issue.

1 REPLY 1

Menhi_XD
Honored Guest

upd: It seems the problem is in the night display mode. If you turn it off, everything returns to normal. What is strange is there were no such problems before

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