Recently, this thing started happening every time I tried using quest link. Every time I try launching the app, it takes ages to load, when I try launching link through my headset it either 1. sends me back to the home, 2. infinitely loads or 3. it puts me in some sort of black void with a 3d meta logo in the middle of it, sometimes it loads in the menu but I can't use any apps or load any stores, cant install nothing and it doesnt recognize my controllers. I haven't done anything with it ever since I played bonelab like a week ago. Please help. Here are my laptop specs if any of it helps CPU: AMD Ryzen 7 7840HS w/ Radeon 780M Graphics 3.80 GHz
Hello @Zaminax, thank you for sharing this with us. We understand that you are having issues with using the quest link, and we suggest that you repair the Meta Quest Link App, which can re-run the Meta Quest Link setup file. If the setup file detects that the software has been partially or fully installed, "Repair" will appear in the list as an option.
To Run a repair:
Download and run the Meta Quest Link app installation software (meta.com/quest/setup/)
You will see a screen which says, "Already Installed"
Click the "Repair" option and confirm again on the next screen
We hope that you find this helpful and if the issue still persists, please send us a private message, so we can support you further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @Zaminax, thank you for your reply and please send us a private message by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've been getting this problem recently; can't think when it started. I use a link cable but had the problem with Air-Link as well. I tried repairing the Oculus app, restarting the headset, restarting the app, unplugging and unplugging the link cable. If it connected I got the black room with floating logo, but most of the time it just kept searching for a PC. The only thing that worked was restarting the PC. Or turning on the Quest 3 first then starting the PC.
