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bluetooth not connecting

ADDIE_CATTIE
Honored Guest

Hi,  I was having a problem with my quest not working so I done a Factory reset.  Now it won't connect to the app at all.  I'm uninstalled the app, Factory reset it again still nothing.  I've used an older version of the app still nothing. I'm out of Ideas on what to do.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @ADDIE_CATTIE! We know how discouraging it can be when you're not able to pair your headset with your app, so we'd be glad to lend a hand. 

By the looks of it, you're already a couple steps ahead of us which is great. 

Along with that, have you been able to try the following:

  1. Another factory reset
  2. Pairing with different mobile devices (phone, tablet, etc.)
  3. Pairing while connected to a different network (Mobile hotspot, etc.)

If those don't seem to help out, we do recommend reaching out to us through a private message where we can check out some other options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @ADDIE_CATTIE! We're just checking in to see if you were still needing some assistance with your pairing issues. 

If so, feel free to send over that private message and we'll see what we can get done together! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Good day,

I have tried different devices and still the same effect. 

Cheers 

Adam 

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