08-19-2023 12:12 PM
Hi, I was having a problem with my quest not working so I done a Factory reset. Now it won't connect to the app at all. I'm uninstalled the app, Factory reset it again still nothing. I've used an older version of the app still nothing. I'm out of Ideas on what to do.
08-21-2023 08:52 AM
Hey @ADDIE_CATTIE! We know how discouraging it can be when you're not able to pair your headset with your app, so we'd be glad to lend a hand.
By the looks of it, you're already a couple steps ahead of us which is great.
Along with that, have you been able to try the following:
If those don't seem to help out, we do recommend reaching out to us through a private message where we can check out some other options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
08-22-2023 08:56 AM
Hey again, @ADDIE_CATTIE! We're just checking in to see if you were still needing some assistance with your pairing issues.
If so, feel free to send over that private message and we'll see what we can get done together!
08-23-2023 10:34 AM
Good day,
I have tried different devices and still the same effect.
Cheers
Adam
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset