boundary

[Lafrane777]

My boundary will stay as drawn but will take off accross the floor until its gone. It mostly happens wben im looking down. I have more than enough lighting and I have made sure my headset camera lenses are clean. I have powered off and reboot. but it will eventually di it again . its not even close to being full. vdry few things downloased. Thanks

[MetaQuestSupport]

Hi there,
Thanks for getting in touch with Meta Quest Support, please give us a moment to find the best solution to your issues.
 

[MetaQuestSupport]

Thanks for waiting @Lafrane777,

Most of the time when users experience issues with their boundary clearing their boundary history will resolve the issue.

1. Press / on your right controller to open the universal menu.
2. Select the clock on the left-hand side of the universal menu to open Quick settings.
3. Select Settings in the top right, then select Environment setup.
4. Select Boundary.
5. From here, you can clear your previous boundary or create a new one. 

Clear boundary history: Clears all boundary anchors on device and the cloud for the current account. This action does not clear scenes, tracking or maps.

If you are still having issues after that please send us a private message so we can look into this further.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing back from you soon!

[MetaQuestSupport]

Hi again,
Just checking in to see if you still need any help?
If you do, don't hesitate to get back in touch with us!