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broken top head strap

KDTheGoat13
Honored Guest

After a while of playing in VR, I've noticed recently that the back of the top strap where it connects with the bottom strap was loosening, and after around another hour, the strap literally just came off, and I cant put it back on, any help?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @KDTheGoat13! Thanks for contacting us about this. Your concerns are completely understandable​, and we are here to help. Can you send a picture of what the straps look like? Once we have that picture, we can better understand what the next steps are. Hope to hear back from you soon. 
 


 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there @KDTheGoat13! Just checking in on you. Are you still having issues with your head strap? Let us know how we can further assist. We are here to help. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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