02-01-2025 02:39 PM
today i tried to get on my quest 3s plugged it in then all of the sudden the port was hot but not burning hot and all it smells like is burning plastic i unplugged it and put it Infront of a fan.
02-01-2025 02:54 PM
Better don't turn it on again. Contact your seller since there still is warranty on it (since the Quest 3S was released less than a year ago) and demand a replacement or repair. (Applies to EU- and US-citizens, details may vary, no legal advice)
02-07-2025 05:18 PM
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