cancel
Showing results for 
Search instead for 
Did you mean: 

burning plastic smell on quest 3s

LeshaunDinglenut23
Honored Guest

today i tried to get on my quest 3s plugged it in then all of the sudden the port was hot but not burning hot and all it smells like is burning plastic i unplugged it and put it Infront of a fan.

2 REPLIES 2

conamaraeu
Honored Guest

Better don't turn it on again. Contact your seller since there still is warranty on it (since the Quest 3S was released less than a year ago) and demand a replacement or repair. (Applies to EU- and US-citizens, details may vary, no legal advice)

DwightMc25
Retired Support

Hi, my name is Dwight I am a community manager for the forums. Here at Meta Quest, we take health and safety seriously. For us to best assist you, please click on the link below to contact us and get in touch with an agent as soon as you can: https://metaque.st/Support

 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?