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can not setup my quest 2 using a facebook account i cant now access

dun.772156
Honored Guest

I setup my quest 2 using a facebook account that  I can not now access.

I have reset the device & setup a new account but although detected it fails to  pair.

I cant delete the original account it was paired to because I do not have the email password

Pleae advise how to proceed

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

We would love to help you with the issue at hand, @dun.772156. So that we can ask a little more about your account information, we want to invite you to our PMs. If you can; kindly select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

@dun.772156 hey! We are hoping that you are able to get to our wonderful specialists, but just in case, we wanted to reach out to you just to check up. Let us know if you still need help!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!