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can't access oculus account

mao2105
Honored Guest

Today I created a meta-account. To transfer my VR apps from oculus account, I need to login using my oculus email linked to facebook, but io forgot the password.

Having updated my oculus app, I have lost oculus app, while the new meta app rejects my facebook email as a valid one. 

If I cannot login into my oculus account or cannot reset my password.  I do not want to lose all my VR apps purchases.

Please help.

The whole experience hase been just horrible and frustrating.

 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Yikes! This is not the experience we want you to have with us and want make sure you can get back in the VR world! We will need to collect a few information to get a better look at this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We will be patiently waiting for your response! 

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