my dad recently got a quest 3 and i had a quest 2 but it broke and i saw the option to add another account so i tried to add my account but it is stuck on the screen that says i need to go to auth.meta.com/device and finish the setup there but when i go there it asks for a code
Hey there @super_alex and @noobee079 ! We understand that you may be experiencing some issues receiving a code even after setting up a Meta account. But don't worry, we've got a few suggestions for you to try out:
Visit auth.meta.com/settings/security/ and click LOG OUT OF ALL SESSIONS. In your headset, This will bring up a device code screen on your headset. Follow the on-screen instructions to enter your device code. Once you log back in, your device should restart automatically. If it doesn't, you can manually restart your headset.
If the above steps don't work, you can preform a factory reset.
Please keep us updated if that was able to help, we would like to inform you that we have also noticed another user try a different approach to the situation and has received a positive outcome: Here we have attached alink that contains the information. Also, feel free to send us a PM in the event that you need further assistance.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey! Hope your week is wrapping up well, @super_alex and @noobee079! We just wanted to pop in to see how your devices appeared after completing the steps provided above. If any issues continued, do let us know! Our PM's are always open, so we'd love to take a further look into this with each of you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Confirming that Issues is not fixed. I restarted the Quest 3 device. logged out all Sessions using the meta link provided. Removed the second account. Reboot Ques 3. Added back the second account. Quest 3 asked to accessed the auth.meta.com/device link. Entered the Ques 3, 8 letter code quest displayed. Completed auth.meta.com/device prompts. Once the web was successfull, the Quest 3 kept stuck on the same screen requesting to access auth.meta.com/device. Trying the initial 8 letter code did not allow to access again the link.
The solution is to put the quest into sleep mode BEFORE entering the code on the PC (simply take off the headset - write down the code beforehand). Then carry out everything as usual. At the end, the success should be displayed in the headset.
Hi there, @endos12.2023! We definitely don't want you missing out on sharing the world of VR with other users on your headset, so we're so glad you've brought this issue to our attention! In case you haven't already, we do highly suggest trying out each step we listed above in this thread, just to help narrow down possible causes. If the issue is persisting from there, we recommend making sure you are logged into the secondary account specifically when inputting that code at meta.com/device. If you are logged into the primary account there, that could cause this sort of issue. From here, please make sure your Meta Quest mobile app, phone, and headset are all complete up to date. Let us know if anything changes, or if you run into any further issues along the way!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey @chiyin! We're checking in to make sure you were able to get that secondary account added, or if you've run into any further trouble with that at all. We'd love to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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