cancel
Showing results for 
Search instead for 
Did you mean: 

can't change email address

Mioufou
Honored Guest

Hello,

I have updated my email address for my Facebook account with my computer and now I have to log in again to use my Quest 2. The problem is that on the connection page, my old email address is already filled and I can't change it. The field is blocked for some reason (bug???). I need help I can't to anything.

Thank you and sorry for my English.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! We understand a login roadblock is a lot less fun than being immersed in VR and we'd like to help! Please submit a support ticket here: https://ocul.us/3q1f8Rk and we'd be happy to work together so you can get back to gaming! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

KodyKob
Honored Guest

Did you find out anything?

Hey there KodyKob, if you're the same issues related to being unable to receive Email Address change requests, please know that this is an ongoing issue that Oculus is actively investigating. We don't have any info to share on when a solution will be found but the Engineering team is hard at work finding a working fix.

 

if you are having similar issues, we recommend submitting a ticket on our support site here: https://ocul.us/ContactSupport. Or, if you prefer, you can directly send us a PM here on the forums. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!