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can't get back on headset

Etlebrook
Honored Guest

Hi there,

I missed an update or three on the headset. Also moved so have a new wifi. The app will not recognize the headset since I have no way to reset the wifi address on it. I see a new pattern now to unlock the headset, which I never set up but it won't skip. I can't use the app to reset it because I can't reset the headset wifi until I can get through the pattern lock. Help! Stuck in a circle...

1 REPLY 1

TheAntiSocializer
Meta Quest Support
Meta Quest Support

Heyo! The app isn't necessarily required in order to factory reset the headset.

 

You can also do so with the following steps:

 

  • Turn off the headset.
  • Hold the Power and Volume Down (-) buttons together until the menu pops up.
  • Use the Volume Buttons to highlight Factory reset and press the Power Button.
  • Use the Volume Buttons to highlight Yes and press the Power Button.

 

Once that is finished, you should be all good to re-setup that headset to your account. 🙂 

Sometimes it's okay to be a little Bing Chilling
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