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can't launch

Jamestk12
Honored Guest

Says "occulus system utilities keeps stopping" I have signed onto accounts, checked for updates, and I cannot get past this when I go to launch game. Then it just turns off. How do I fix this? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Jamestk12! Thanks for reaching out to us! We understand you're having some trouble with your headset. It's no fun when you're locked out of your headset, so let's get to the bottom of this! Would you be able to provide some clarification on what exactly is happening? What are you doing when this happens? Which device are you attempting to use? Any other details that would help point us in the right direction would be greatly appreciated! We're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @Jamestk12! Just checking in to see if you still needed assistance? Let us know what we can do for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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