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can't log into quest 2

Honored Guest

First I can't log into my Facebook account I've used for years after clearing my cookies.

If I use my correct password  it tells me it doesn't recognize my computer and to use a device I logged into before.


Second, I couldn't log into my Quest 2 because it doesn't let me log into the above mentioned Facebook account.

I factory reset my Quest 2 and not I'm stuck on a screen full of bubbles with no options. The menu button doesn't do anything on either controller.

I've tried holding the power button until it resets several times, still on the pointless bubble screen when it starts back up.


Meta needs human support. AI doesn't use any critical thinking and advised to do something you already did then gives up.


Community Manager
Community Manager

Hello @Leithlion. We wanted to let you know we've got your private message, and we're here to help! Thanks for reaching out to us.

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