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can't pair Quest 3 with meta app on phone

elbooter
Honored Guest

My iPhone app says it found the headset, but the headset does not display the 5 digit code needed to complete the pairing. Instead my Quest 3 only offers the accounts that already are already set up in it. I have updated both the Quest 3 software and my iPhone Meta app, and restarted the headset twice to no effect.

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Greetings, @elbooter! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Open the Quest mobile app on your iPhone device, navigate to the point the app request for the 5 digit code to pair the headset.

 

  • Place on the headset
  • Go to settings
  • About
  • Pairing code will be listed
  • Place the number in the Mobile app

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.

However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @elbooter! We just wanted to follow up with you on the issues you were having with pairing Quest 3. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

elbooter
Honored Guest

Hi,

Yes. The pairing does not work. No 5 digit number appears anywhere in the headset.
But nor can I add the new elbooter account to the Quest 3. I got the error message that it was part of another account (apparently my Facebook and/or Instagram accounts) probably, I'm guessing because it used the same email address.
So I replaced the email I listed for this elbooter account on the Meta website, then tried again, both to pair the headset and add a my new elbooter Meta Horizon account on the Quest 3. No luck. When I go into settings on the Quest 3, it only offers me the choice of adding a Facebook or Instagram account, the very thing I thought it was struggling with. At this point, I'm dead in the water because I should not be using the other accounts on the Quest 3. I need my game avatars to be associated with this new elbooter account. Very frustrating.
Lee

Hello @elbooter! Thank you for providing that information to us. We're sorry this has been an ongoing issue for you and would like to get this resolved. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @elbooter! We just wanted to follow up with you on the issues you were having pair Quest 3. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi,

Yes. The pairing does not work. No 5 digit number appears anywhere in the headset.
But nor can I add the new elbooter account to the Quest 3. I got the error message that it was part of another account (apparently my Facebook and/or Instagram accounts) probably, I'm guessing because it used the same email address.
So I replaced the email I listed for this elbooter account on the Meta website, then tried again, both to pair the headset and add a my new elbooter Meta Horizon account on the Quest 3. No luck. When I go into settings on the Quest 3, it only offers me the choice of adding a Facebook or Instagram account, the very thing I thought it was struggling with. At this point, I'm dead in the water because I should not be using the other accounts on the Quest 3. I need my game avatars to be associated with this new elbooter account. Very frustrating.
Lee

Thank you for your response and providing those details for us. We want to make sure we are exhausting all troubleshooting steps, so you can enjoy your experience in the world of VR! We recommend attempting a factory reset using these steps. Let us know if this helps, or if the issue still persist. We are eagerly awaiting your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again @elbooter! Just checking to see if you still needed assistance with pairing your device. Try that factory reset and let us know if that helps! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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