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cannot connect to wifi

Winnacott4
Level 2

Just got metaquest 2   However I am unable to connect to my home wifi.  It says my password is incorrect.  However, my wifi password is correct.  I have been trying for at least 3 days to connect to wifi and have been unable to do so. Can I just delete my facebook app on my phone and then re-install it?  However if I do this, I am afraid I will lose Resident Evil and BeatSaber which are the games I have.  Please help.  Thank you.

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey Winnacott4! We see that you are having issues with connecting to your Wi-Fi. No worries, we will work with you to make sure you get pointed in the right direction. If you are trying to connect to the Wi-Fi while in the headset we recommend that you try doing it through the mobile app instead. Here are the steps to get you connected via mobile app:

 

  • Turn on your headset and open the Meta Quest mobile app on your phone.
  • Tap Devices in the bottom menu, then select the headset that you are currently using.
  • Tap Wi-Fi.
  • Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
  • Tap Connect to Wi-Fi.

Let us know if this helped. You can also find more options for troubleshooting Wi-Fi connection issues by going here

I am still unable to connect to wifi.  I open metaquest app on phone and go to menu and see my name Dr G   I then see 9 squares, one of which says Devices.  I click Devices and I see Metaquest 2 at top and it says it is connected synched a few seconds ago.  I do not see anything further. Nothing comes up to enter password.  I go to my headset and try to connect to wifi and it does not connect.  It says my password is wrong.

 

Hey there, if you are continuing to have issues with connecting your device to your Wi-Fi, Please download the RouteThis app onto your mobile phone and open a ticket with our amazing support team so we can look further into this with you. We look forward to hearing from soon! 

I downloaded and installed the RouteThis app  and opened it.  However it asks for the code provided by by your support representative:"   However I do not see any code from any representative.  Help.  How do I get this code?  Thank you.

Winnacott4, once you have RouteThis app, you will need to open a ticket via email, chat or phone call with our Online Support Team and they will provide you with a code to proceed with Route This! 

I downloaded, opened and ran RouteThis.  This is their 3 recommendations:

1) "Try loading google.com on phone/tablet to make sure the page loads and you are connected to the internet"

    I did that and google.com opened fine

2) "If a device other than your phone/tablet cannot browse to that site or is not connecting to the internet reboot the device."

I did a reset on the headset a couple of days ago and that did not work.  Maybe you could send me instructions on how to do a full factory Reboot.  

 

3) "Make sure you disable and VPN's (Virtual Private Network) or adblockers that might be keeping your devices from connecting to the internet"

How do I disable VPN?  How do I disable adblocker and how do I know if my phone had adblockers?

Thank you.  

Hey Winnacott4, we use RouteThis to gather diagnostic information from our customers about their wifi connection issues specific to their device. If you want to use RoueThis to it's fullest potential in resolving your issue, you will need to use a code provided by our Online Support Team so that they can get the full picture!

I already had downloaded and installed Route This.  Still no success connecting to WiFi with metaquest 2 headset.

How do I do a full factory reset of my metaquest 2?

How do I disable VPN?

How do I know if I have adblockers on my phone?

Thank you.

Hey there, @ Winnacott4! We definitely understand how troublesome this issue can be and we'd like to get you pointed in the right direction so that we may get to the bottom of this! In order for us to be able to gather the necessary information from you and resolve your issue accordingly, we would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!