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cannot set up meta account will not link to FB

Tony01
Honored Guest

hi 

device essentially bricked at this time

will not connect to FB 

error message

"Could not pull user data from Facebook account."

tried app , pc different browsers even downloaded a fresh browser! on wifi and on LTE. 

followed advice on here that I found and reset the headset .. same error now can even set up the headset as it wont link to my FB account to set up a mandatory meta account.

What next?

 

2 REPLIES 2

Tony01
Honored Guest

update also tried talking to your chat bot .. ticket number 06964524  asked for a screen shot of error then disconnected saying no response !! 

Hey there, @Tony01! Thank you so much for reaching out to us. We are more than happy to investigate the matter together. Since we have a conversation in PM, we will send a reply there. Please keep an eye out on your messages for updates! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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