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cant delete an account and I am ready to explode

booboobeepbop
Explorer

I recently purchased two meta quest 3s one for my daughter and one for my son, I have since christmas been trying to delete an account as I made a hash of it, I kind of set them up in the wrong profiles, one is 512gb the other 128gb.

my son will down load, loads of game's as I know what he's like lol so I got him the 512gb but put it in my daughters.

now I have tried everything to delete this account to no avail, I need help as every time I try to delete the account it comes up with my facebook account to be deleted, I am afraid this is going to delete my facebook account permanently, I only want to delete this other meta quest account, as I have set one up again, me as the consenting adult and then I set one up for my son on my account and set up all debit details etc so I want to keep this new account.

now here is where it gets tricky... every time I try to connect the vr head set it keeps coming up with you already have an account blah blah blah, please connect to your main account, then sends me a code to set up my vr to my headset then same crap happens, and I keep getting this over and over and over again totally driving me bonkers, I have NEVER known a set up like this one to be so frustrating in my entire life, I paid a lot of money for this headache, I have come close to jumping on them that's how mad they have got me, I should be able to just go in the dam account and bloody delete the sodding thing but ooohh know it's got to be a mental break down of a job to delete it, 

 

sorry rant over.

 

please can someone help me before I end up in a lunatic asylum.

kind regards

mark.

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hello @booboobeepbop ,

 

Thank you for bringing this to our attention! 

 

From what we gather, you accidentally set up your son's account on your daughter's headset and now would like to delete the account? 

 

We would like to look into this further for you, but to be able to do so we will need details from you we wouldn't want you posting publicly, such as account information! 

 

Could you please send us a PM so we can investigate further into this for you? 

 

To do so, please select our name to get to our profile page, or click here.  Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon, Mark! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oculusness
Consultant

@booboobeepbop have you got the meta accounts linked to your facebook account. If so, unlink them. Delete the headsets from app in the phone. Factory reset the headsets and link the two different meta accounts to the correct headsets.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

hi thanks for the speedy reply, I think I have linked my facebook account to the meta account, problem is I don't know how to unlink them it just says delete facebook account, I am typing from a pc do I have to do it on my phone instead.

kind regards

mark

No worries, @booboobeepbop

 

We have seen your PM, and will continue to support you there with this issue! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@booboobeepbop  this might help Mark

TIP: How to remove your Facebook account from your... - Meta Community Forums - 1011789

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

thanks pal will take a butchers at that, I really appreciate it, just talking to the vr guys in private messenger, so will get back to you pal .👌

MetaQuestSupport
Community Manager
Community Manager

Thank you for providing this! 

 

So, after looking further into the markdm@live.co.uk account, we can confirm that there is no Facebook account linked to this. 

 

We would also like to request the serial numbers of both of your children's headsets so we can try to piece this together. 

 

We understand this must be frustrating, and we appreciate your patience whilst we work together to work out what has happened here. 

 

We look forward to hearing back from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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