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cant download oculus software

skrannerz
Explorer

keep telling me cannot connect to oculus server, had too uninstall as newest update keeps black screening after say 10-15 minutes, server online download can never be opened either, this is so frustrating

1 ACCEPTED SOLUTION

Accepted Solutions

Complete wipe of pc, then I managed too get it working, lost a lot of saved up game mods too fix this and about 10 hours of my life 

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6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Greetings, @skrannerz! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Just to ensure we are on the same page, the black screen issue you are experiencing happens on your desktop is that correct? If so here are a few steps to fix this problem.

 

  1. Go to Windows Settings > System  > Display > Graphics Settings
     
  2. Click Graphics performance preference
     
  3. Click Choose an app to set preference > Desktop app
     
  4. Locate your OVRServer_x64.exe. By default, this will be located as follows: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
  5. Click Add
     
  6. Set this to Power Saving then close the settings menu and click Save
    • If this does not work or is already the setting selected, Performance Mode can be tried instead
       
  7. Reset the computer and test VR Desktop

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.

However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

i have problem is assetto corsa, i tried backrolling update and didnt work, then uninstalled the app now it wont let me open on the page to redownload, and if i do i have connection error when setting up

Hey @skrannerz! Thanks for the swift response, and providing that clarification for us. Luckily, we do have a couple of troubleshooting steps that you can try to get pass the connection error. If you haven't already please verify the following has been attempted:

  1. Restart the device
  2. Try another application to check if the connection issue is related to the Oculus app only
  3. Try another connection type (ethernet or Wi-Fi)
  4. Try checking the settings of the Antivirus software for options to whitelist or add Oculus as a trusted program.
    1. Adding the Oculus application to the antivirus software’s whitelist or trusted list should help resolve slow down or issues accessing content without compromising the user’s system integrity.
    2. Please provide this public article for additional information on antivirus software.
  5. Try a different network; one with no restrictions.
    1. Trying another network without a proxy can help resolve any slowdown that occurs when routing internet traffic through another network.
  6. Try troubleshooting network Wi-Fi issues with RouteThis Helps

We hope to hear from you soon. Have an extraordinary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there again, @skrannerz ! We just wanted to follow up with you on the issues you were having with the Oculus software. Were you still experiencing these issues? Hope to talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Complete wipe of pc, then I managed too get it working, lost a lot of saved up game mods too fix this and about 10 hours of my life 

Hello there @skrannerz! Thank you for the swift response! We're sorry to hear that you lost all of your saved game mods that you've accumulated. We're glad that your device is now working properly as of now. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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