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cant find refund options on any store page

byteasc
Honored Guest

Just Purchased a game and trying to refund but not seeing the option anywhere. barely played the game so should be eligible. order #[redacted]

1 ACCEPTED SOLUTION

Accepted Solutions

Occupunk
Heroic Explorer

In the quest app it is under menu (bottom right) / settings / purchase history

Click on a game and select "requet refund". I think it needs to be within 15 days of purchase and less than 2 hours played, but I may be recalling it wrong. I woud say something like "uncomfortable experience" for the reason, because that can't be debated. I've never been turned down for a refund but I use it very seldom and its been a while since I have.

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4 REPLIES 4

Occupunk
Heroic Explorer

In the quest app it is under menu (bottom right) / settings / purchase history

Click on a game and select "requet refund". I think it needs to be within 15 days of purchase and less than 2 hours played, but I may be recalling it wrong. I woud say something like "uncomfortable experience" for the reason, because that can't be debated. I've never been turned down for a refund but I use it very seldom and its been a while since I have.

Ooooooo. I knew it was supposed to be but was totally missing going into Settings. Thought it was just going to be in the menu itself and that was “settings”. 🙄😂 

 

thank you! 

Thanks. I agree that settings is an odd place to put "purchase history".

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