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cant install games on my rift

GentleMonkyvr
Explorer

whenever i try to install games on my rift it suddenly stops and says " sorry, we could not install gorilla tag. visit meta quest support for help."  an i have no idea why i have done lots of things and it still does not work please help

6 REPLIES 6

GentleMonkyvr
Explorer

@MetaQuestSupport

Hey there! We see you're having issues with installing your rift games and we know the time this is taking away from your friends. This is not the experience we want you to have with us and want to get you back on track. We were wondering how this started to happen? Do you currently have games or is it all of them having issues with? Have you restarted the device and PC? 

 

As well as repairing the app? We want to make sure we can provide you with the help needed with the information you provide us with. We will be patiently waiting for your response. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ive tried all of these and none of these workedScreenshot 2023-05-28 191237.pngimage_2023-05-29_132125485.pngScreenshot 2023-05-29 132102.png

Thank you for that information! Do you have regular Quest 2 games as well? Normally these games are not all cross-buy and not all of them would download on a rift if the version is not for it. However, we can get more information through a pm to get a better look at this for you. 

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

i sent you a mesage

 

Yes! We will continue through there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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