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cant log in to my account.

talexpgogodso
Honored Guest

so basically, yk how whenever you make a typo in your email it says that the email doesnt exist on meta? well mine was typed correctly, i get sent the verification code, and then whenever i type it and hit enter, it says that the email/password is wrong, despite using a verification code and it not saying that i typed the email wrong. even from my email history you can see that it is the right account, shows the purchases and everything.

 

my phone cant even sign in either, despite everything being perfect, please help me out ;-;

 

 

 

 

you can see here that the log in doesnt say it is incorrect, and yet when i enter the verification code it

suddenly decides its wrong.image_2024-11-02_035007205.pnghelp!!!!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi talexpgogodso! We know issues with account access are not a fun experience, and we would love to help you out! 

 

Here at Meta Quest Support we value account privacy for all of our users, due to the nature of any account related issues, we typically need to request some information that is best kept away from public view, so we would like to invite you to send us PM.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

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MetaQuestSupport
Community Manager
Community Manager

We've received your PM. 

 

We'll continue to work with the case there. Speak to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!