a month ago
- last edited
a month ago
by Gandalf84
tried to factory reset, play off my Hotspot, reconnect my account, and just about every other troubleshooting option I could find yet I can't connect to any online games. I have a strong wifi connection and everything is updated properly but whenever I try to play multiplayer games they're either don't work or only let me play single player. I was fine 2 days ago but now I can't do anything.
Thanks for reaching out about the connection problems you are having with multiplayer games.
We would be happy to help you sort this all out, and get back to playing instead.
Firstly, if any changes have been made recently, either to the environment, or in the headset settings then you can try changing them back to see if that solves the issue.
We would also suggest trying the following,
Reboot the headset.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Please let us know how you get on, and we can assist further if required.
Thanks.
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