i cant change my child's birthday in the account. it just says it cant update that info at the moment?
They cant request friends or accept request. i want to approve them but it wont let me approve friends in a child's account. its completely locked. this is why I'm trying to change it to teen
Hello @MamaSchultz.90, thank you so much for reaching out to us regarding your child's account. We understand that child accounts are managed differently than teen accounts. We are here to provide some more insight as to how you can manage your child's account since they are under 13.
When you’re managing a child’s Meta account, you can:
Manage your child’s account and privacy settings, including their password.
See how much time your child spends in VR and set time limits.
Allow or block your child’s access to apps and features.
Approve purchases.
Social features for children’s Meta accounts are currently restricted. Also, previous subscriptions are canceled (you can request applicable refunds through the Meta Quest Store).
Feel free to reach out to us for any further assistance!
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Hi @MamaSchultz.90! We are just checking back in with you to see if you need any more help in regard to how you can manage your child's account. We would be glad to help you understand what features you can use to your benefit and how you can manage your child's account. You are welcome to reach out to us anytime. We are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
found work around to " You aren't able to create an account based on the information that you provided.". set birth date to one day before you are 13 wait one day. you will be able to change your age to what ever you want as you will be 13 then.
I am having the same issue. I understand what I can manage in my child account. But I am trying to change his age in his account because I put in the wrong year. He can not do what he was able to do in the past in the app Gorilla Tag. PLEASE HELP!!
We understand that you are having some issues updating your child's birthday on the account, so we wanted to see if we could help. Since we will need to ask for some account information, we would like to continue this conversation via private message.
Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
