11-20-2022 08:22 AM
i bought a game off the mobile app on iphone and my card was charged but i didn’t receive the game and it still says 39.99
11-20-2022 11:32 AM
One thing to be careful of is there are 3 different stores on the mobile app: Rift, Quest and Go. Buying a game on one store doesn't necessarily give you the game on another store. For example buying beat saber on the rift store means it won't appear in a quest's library.
Some games are cross buy. This means buying on one store does give you a copy on the other store, but you still have to technically buy it again, but the price will be listed as free.
The currently selected store is in the top left of the mobile app when you go to the store tab.
So possibly you bought it on one store but are now looking on the other store and see it as unbought.
11-21-2022 10:40 AM
Hey @gwothli, like kojack said earlier, you can see that there are separate versions of apps and games for their respective headset models: Rift, Quest and Go. It's totally cool if you have accidentally purchased an incorrect version, it happens to some of us at home too.
Send us a private message so we can sort this out for ya! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
11-21-2022 07:49 PM
I made sure of being on the right store i really dont understand the issue as it has happened 3 different times with three different items and i would like to own since i was charged for them
11-22-2022 07:45 AM