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code isn't working when pairing my headset

unknownuser333
Honored Guest

So, i have an meta quest 2, and i haven't played on it in around 6 months because i was out traveling, and so i just came home a couple days ago and i want to try to play on my vr but i had to make a new account, i don't exactly know why, but i just got kicked off it and so i had to make a new account like meta account and i want to pair my headset but when i go to www.meta.com/device to put in the code it says that it's a wrong code even tho that's exactly what the code says on my vr headset and i don't know what to do because honestly i will die if i don't play gtag or scary baboon soon.

5 REPLIES 5

oculusness
Expert Consultant

@unknownuser333  all users with an old Oculus accounts should've migrated to a new meta account by march 2024, which is probably why you needed to make a new account. It maybe worth factory resetting the headset and setting up the headset with the new account.

I think you may be exaggerating if you honestly think you're going to die if you don't play gtag or scary baboon, but I've  been wrong before.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE ULTIMATE ACCOUNT

I have made a new account on meta, but not on my headset because i can't get out of the code thing because i have to put it in, and yes i was exaggerating when i said i was gonna ''die'' if i don't play gtag or scary baboon, i just haven't played it in a very long time.

@unknownuser333 you need to factory reset the headset and start afresh. 

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
GOOGLE ULTIMATE ACCOUNT

How do i do that though?

 

Hi @unknownuser333 

 

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