I need help. I replaced my new Quest 3 goggles due to a manufacturing defect. After receiving the new goggles, I am not able to connect them to the controllers(neither left nor right). I have already tried restarting the goggles and the controllers, but unfortunately it did not help. I also tried this:
Manually factory reset your controller:
Use the correct button combination to start the factory reset process.
Right: Hold the A button and tap the Home (Meta logo) button 5 times.
Left: Hold the X button and tap the Menu button 5 times.
The LED will blink orange/white while the factory reset is being performed.
The LED will then change to light-blue during boot.
Controllers can be used again as normal once boot completes.
However, I noticed that when I tried to restore the factory settings on the controllers the LED would not light up blue. I don't know if this can help somehow, but I can also see that the goggles somehow connect to the controllers, because every time the LED lit up on the controllers the goggles behaved strangely - the image stuttered, the image shifted and the like.
Has anyone had this situation and managed to solve this problem?
We get how frustrating this can be when you keep having problems with your controllers even after they were already replaced. We would love to check what we can do to get this resolved so you can go back to gaming!
In this case we would like to continue this conversation via a private message as we might have to ask for some personal information. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have exactly the same issue. I got a replacement headset, and I could not install it. I'm guessing a mismatch of software versions between the headset and controller? I've contacted support.
Yeah, I found a solution online but I still needed to send back the headset because there are few white pixels on the display.
Using ADB (Android Debug Bridge) to sideload the latest firmware that I found online for the headset (Zip file), then the controllers connected fine and the update for both went fine. Then during the setup the headset updated again.
I'm hoping that when I receive the new headset (my 3rd replacement) there won't be any issue
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
