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device referal question available or not?

exciting
Honored Guest

Hello,

I just wanted to be on the safe side.
I already own quest 1 and 2 and go and rift, in other words they are all in the meta app.

So if my friend recruits me with his device referral link and I then activate a new bought quest 3, then would I get the currently higher credit bonus or not?

 

thank you

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @exciting! Looks like you have a very impressive VR collection; we know you'll love the Meta Quest 3!  We're happy to provide some clarity on your question. 

Since you already have Quest devices, you won't be able to accept your friend's referral for a Meta Quest 3 purchase. 

The good news is that you can definitely send referrals to others as long as you both qualify according to the terms here:

  • The receiver of the referral link must not already own a Quest 2, Quest Pro, or Quest 3 headset.
  • The sender of the referral link must be an owner of either the Quest 2 headset, the Quest Pro headset, or the Quest 3 headset.
  • Both accounts must be in a Meta Quest supported country (as listed here: https://www.meta.com/help/orders-and-returns/articles/quest-supported-countries/).
  • The referral code must be applied prior to setting up the Quest 3 headset.
  • The referral recipient must be registering a new Meta Quest 2, Quest 3 or Quest Pro (the device must be new, not refurbished, and not previously registered to another account.)

Owning multiple devices won't increase the credit amount given. If you have any more questions, feel free to reach out to us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have a question on this. I recently picked up a new Quest 3. I then added a new Meta account to the device so that my daughter could play with it too. App sharing is on at this time. Now I'm wanting to get another Quest 3 just for my daughter but wanted to use the referral program so that both of us will get the store credit. Will she be eligible as she doesn't have her own device yet but does have a Meta account already? By her being added on to my device would that be considered her activating her own device? She would be the admin for the new Quest 3. Will she have to create a new Meta account to get around this if needed? 

Thanks,

 

Hang 

@volcalstone This is a great question, and we'd be glad to assist you with clearing things up. We advise considering the following questions about the referral credit process in your case:

 

 

  1. Does the account your daughter is currently using have her name attached to it while using the current headset? (If so, she won't be able to get the referral credit from you since she already has a Meta account.)
  2. Is your daughter 18 or older? If not, here's some information on the type of account that will be necessary for her to use her new headset and avoid account suspensions. Please refer to the link here for more information.
  • Age limits will restrict admin abilities on the headset when singing in and creating a new account.
  • A Meta Quest account owner must be 18+ in order to send or receive referrals. If your daughter does not fall within the age guidelines, she will not be able to receive or send referrals.

If both questions above are not applicable to your situation, then yes, you should be able to send the referral, and you both will receive credits. 

 

We hope this provided you with enough insight to clear up any questions. If you have further questions or concerns, we'll be standing by to assist you. We look forward to your response! Hope to hear from you soon. 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there. @volcalstone. We're just checking back in with you to see if there's any updates on the issue you're experiencing. We're here and open to assist you if you have any further questions as well. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you support. You actually answered all ofu concerns. Yes my daughter is under 18 so in this case I will just activate the new Quest 3 with my wife instead. This way everything will all work out (referral and store credit balance). My daughter would just login under my wife's account which would be the admin. I appreciate all of your help.

Thank you, 

Hang

Your so welcome! Thank you for taking time out of your day to give us an update to the matter. We appreciate you being the most important part of our VR community. Please don't hesitate to reach out if you have any other questions or concerns we're eager to assistance. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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