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didn't get referral credit

TheCorruptShadow
Honored Guest

so I sent my friend the link they went through the process as directed (the headset was pre bought but wasn't turned on just yet) and they got the $35 CAD but I didn't and everywhere I looked said to wait 7 days but I still haven't gotten it so I was wondering if anyone knew what was wrong @MetaQuestSupport 

2 ACCEPTED SOLUTIONS

Accepted Solutions

Then you should contact Meta support HERE

follow the link and scroll down to "still need help? Contact support"

or send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

They can help you to get your store credit.

View solution in original post

Hey there, @TheCorruptShadow! @Choleni has hit the nail on the head, definitely send us a private message so we can look into this with you. Just select our name to get to our profile page, or click here. Next, click "Send a Message" and we'll get that message shortly! Please remember, you must be signed into the community first to send us a private message. Looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

Choleni
MVP
MVP

Hi @TheCorruptShadow 

what you saw - the 7 days - is for app referrals, not device referral

Look in your wallet, is there anything you can redeem?

I checked today and no it was just my credit card it said I had no store credit

Then you should contact Meta support HERE

follow the link and scroll down to "still need help? Contact support"

or send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

They can help you to get your store credit.

Hey there, @TheCorruptShadow! @Choleni has hit the nail on the head, definitely send us a private message so we can look into this with you. Just select our name to get to our profile page, or click here. Next, click "Send a Message" and we'll get that message shortly! Please remember, you must be signed into the community first to send us a private message. Looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @TheCorruptShadow! We haven't seen a PM from you yet and wanted to touch base to see if the referral credits have shown up, or if you were still needing some assistance with this. Let us know when you can, and please reach out with any troubles or questions in the future, we're glad to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks for the PM, @TheCorruptShadow! We'll follow up with you there, so be looking for that message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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