cancel
Showing results for 
Search instead for 
Did you mean: 

didn't receive referral credit

brad.byrne.520
Honored Guest

i was sent a referral link by zachbyrne10  

i used the link , accepted the referral , but when i activated my new quest 3 i did not receive the credit

quest 3 

brad.byrne.520     

please advise

5 REPLIES 5

Qweiia
Explorer

I have same issue.
Try sending a ticket via https://www.meta.com/en-gb/help/support/

I have but no response yet

Hey @brad.byrne.520! We can definitely understand your concerns regarding this issue you are having with not receiving your referral credit. Just so you know, you would receive your referral credit within 7 days, and the other customer would get theirs within 30 days. If it's been more than 7 days, we can definitely look into this issue and get you taken care of. We know how excited you are to join the wonderful world of VR on your new headset so let's get things rolling! We know it's been some time since you reached out, and we'd like to thank you so much for your patience! We would love for you to give us another chance or PM us with that ticket number so we can look into this further for you. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi! Wrote another PM to you, it’s been 2 weeks since headset activation, no referral received yes. Hope you will help, thanks! So many discounts right now 

Hey hey! We see your PM's and and we will continue through there! We hope to get you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?