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disappearing/disconnecting left controller Q2

Housac
Explorer

Hi everyone,
I have a question. I own a Quest 2, which I mostly use for Beat Saber. Recently, my left controller started disappearing/disconnecting, as you can see in my video. It happens everywhere, not just in Beat Saber. Even with slightly faster movements. I've tried replacing the battery, disconnecting the battery for 30 minutes, unpairing and repairing it via the app - no change. The only thing left is a factory reset, but I'm hesitant to do that, I don't think it would help. Is it broken? Or should I try something else? Thanks for any advice."

 

1 ACCEPTED SOLUTION

Accepted Solutions

@Housac  even though the battery appears to be held snugly, the spring pressure in the positive terminal contact is not strong enough to keep a constant connection. It's a known issue - 

Re: Controller Battery stuck at 0% - Page 2 - Meta Community Forums - 963802

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

View solution in original post

4 REPLIES 4

user_901925786032222
Expert Consultant

If it loses connection when swinging, it's normally because the battery isn't completly snug in the housing. If it rattles even a tiny bit, it'll disconnect

it's not disconnect, that's also visible in the video, it should make a disconnection sound, a connection sound.. the controller just disappears..
i've already checked the battery - the connectors are cleaned, movable and the battery holds between the connectors even without the cover

@Housac  even though the battery appears to be held snugly, the spring pressure in the positive terminal contact is not strong enough to keep a constant connection. It's a known issue - 

Re: Controller Battery stuck at 0% - Page 2 - Meta Community Forums - 963802

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

thank you so much, its working! 🙂

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