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don't know what my pin

error.cr8.2023
Honored Guest

I don't  remember my pin and I can't go and see what it is 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We totally understand how it feels losing access to an account because of a passcode. Luckily we're here to point you in the right direction! If you've forgotten your PIN, you can reset it by following these steps:

To reset your PIN using the Meta Quest mobile app:

  1. Open the Meta Quest mobile app on your device.
  2. Tap Menu in the bottom right corner, then tap Settings.
  3. Tap Account Settings.
  4. Tap Reset Meta Quest PIN.
  5. Tap Forgot PIN?, then tap REQUEST PIN RESET.
  6. Follow the instructions in the email to reset your PIN.

 

To reset your PIN using the Meta Quest website:

  1. Go to your profile
  2. Click PIN in the left menu
  3. Click Forgot PIN?
  4. Click Request PIN Reset
  5. Follow the instructions in the email to reset your PIN

 

We hope this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello! We're just checking in to see if you were successful resetting the password. Let us know if we can further assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!