09-08-2024 08:22 AM - last edited on 09-08-2024 12:51 PM by ThePeasKeeper
Hello,
once my meta account got suspended and on my meta quest 2 i had a LOT of application data. when i downloaded data from https://www.facebook.com/checkpoint/dyi/?referrer=disabled_checkpoint and it only downloaded my messneger data, not the apps data from my quest 2.
is there a way to get it back? please cause i had too much gorilla tag cosmetics
Solved! Go to Solution.
09-12-2024 09:05 AM
Alright, go ahead and shoot us a private message so we can look into this for you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Talk to you soon!
09-08-2024 01:18 PM
Hey there, @Krokodyl0162
If you have backed up your game data onto our Cloud Backups, visit the Cloud Backup page on your profile. Any data backed up should be there to install.
Here is a public article we have on how our Cloud Backups work: https://www.meta.com/en-gb/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/
09-08-2024 11:00 PM
It doesn't work, it shows me to verify my age when I go into that link, whilst logged in with my old account (suspended one), with my new account it shows me the data from my new account (if it makes any sense)
09-08-2024 11:17 PM
Hi @Krokodyl0162, thanks for following up with us.
This link here will bring you to our handy Meta account information article, and can walk you through downloading data such as your profile details and your apps/achievements. Hopefully that's the ticket to getting you your data.
If this link can't access the right account for you either, we'd love to chat with you over PM. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
09-09-2024 11:51 PM
Heya @Krokodyl0162, still in need of Meta support? We're always happy to lend a hand.
09-10-2024 01:35 AM
I'm gonna try on my PC, when I get home. I'll let you guys know is something changes.
09-10-2024 01:38 AM
Awesome! If you aren't able to get it fixed up, send us a PM and we'll provide you with more in-depth support.
09-11-2024 01:42 AM
Hey, us again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!
We hope you're having a great day.
09-11-2024 05:01 AM
Sorry, I kind of forgot about the whole situation. I'm still not home though.
Hope you have a great day too!
09-11-2024 05:15 AM
No worries, we completely understand!
Keep us updated. We look forward to hearing from you!
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