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downloading app data from suspended account

Krokodyl0162
Explorer

Hello,

once my meta account got suspended and on my meta quest 2 i had a LOT of application data. when i downloaded data from https://www.facebook.com/checkpoint/dyi/?referrer=disabled_checkpoint and it only downloaded my messneger data, not the apps data from my quest 2. 

is there a way to get it back? please cause i had too much gorilla tag cosmetics

1 ACCEPTED SOLUTION

Accepted Solutions

Alright, go ahead and shoot us a private message so we can look into this for you. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Talk to you soon!

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View solution in original post

11 REPLIES 11

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Krokodyl0162 

 

If you have backed up your game data onto our Cloud Backups, visit the Cloud Backup page on your profile. Any data backed up should be there to install.

 

Here is a public article we have on how our Cloud Backups work: https://www.meta.com/en-gb/help/quest/articles/in-vr-experiences/oculus-features/cloud-sync/

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It doesn't work, it shows me to verify my age when I go into that link, whilst logged in with my old account (suspended one), with my new account it shows me the data from my new account (if it makes any sense)

Hi @Krokodyl0162, thanks for following up with us.

This link here will bring you to our handy Meta account information article, and can walk you through downloading data such as your profile details and your apps/achievements. Hopefully that's the ticket to getting you your data.

 

If this link can't access the right account for you either, we'd love to chat with you over PM. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Heya @Krokodyl0162, still in need of Meta support? We're always happy to lend a hand.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I'm gonna try on my PC, when I get home. I'll let you guys know is something changes.

 

Awesome! If you aren't able to get it fixed up, send us a PM and we'll provide you with more in-depth support.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, us again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch! 

 

We hope you're having a great day.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Sorry, I kind of forgot about the whole situation. I'm still not home though.

Hope you have a great day too!

No worries, we completely understand! 

 

Keep us updated. We look forward to hearing from you!

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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