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dropped headset, cant move my head anymore and is stuck in lost movement tracking screen

milkikata
Honored Guest

please help me, 2 months ago i was playing gorilla tag then i looked down too hard and my oculus fell on the floor now i’m stuck on the movement tracking lost screen. i’ve tried factory resetting, powering off my oculus, letting it charge 2-3 hours but nothing worked, it feels like i have to go to a repair shop

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @milkikata!

Tracking is very important for VR. Please reach out to us directly from our Profile Page by clicking "Send a message" while logged in and we would be happy to look into this further to see what we can do to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @milkikata!

Tracking is very important for VR. Please reach out to us directly from our Profile Page by clicking "Send a message" while logged in and we would be happy to look into this further to see what we can do to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @milkikata. If you are still having tracking issues, we would be happy to review what options are available to help you get things tracking again. Just let us know at any time!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!