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due to the two-factor authentication i cannot longer sign in

albe.lili
Honored Guest

By accident, I click on the 2factor authentication and then I tried o unselect it, but Meta didn't let me unselect the option, so I decided to exit Meta, and now I can no longer sign into Meta Business Suite. I tried with my fb password (it says "wrong" password), and tried with my phone (says that I am writing the wrong phone, which I do not). I am the manager of the account why is this happening??? I need to access my account asap. I need to create an ad and now I can't. I do not want the 2factor authentication, Please help!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

We would love to help @albe.lili, we understand how important getting into your business suite is, and being a part of your progress is could be life saving for us too. However, this side of the website is only for our support team that handles out Meta Quest devices and other VR type devices. If you can please follow this part of our website, here. Our buisness reps will be more equipped to handle you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Have the same problem and i dont finde any help on that side so i cant log in may accout cause of the app option 

cause the app updatet and all my codes are gone and withe that i cant log in and no now i got a quest pro and cant use it anymore were to find suzport vor that or even a way to contackt you guys ?

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