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error AVR43234496

killua3020
Honored Guest

i want to  log into my account on my pc through a browser and this error appears, i looked at how fix it ,nothing helped using another method by email ,i cant het the data although everything is correct.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there, @killua3020. Thank you for bringing this to us. We know how important it is for you to access your account whenever you need to. Not to worry; we think you should be able to do that as well. Can you tell us if you are trying to access your account through your PC alone or using PCVR and the browser in your headset? Thank you for your time, and we hope to get you back into your account very soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

9 REPLIES 9

killua3020
Honored Guest

meta quest help me pls

 

Hi there, @killua3020. Thank you for bringing this to us. We know how important it is for you to access your account whenever you need to. Not to worry; we think you should be able to do that as well. Can you tell us if you are trying to access your account through your PC alone or using PCVR and the browser in your headset? Thank you for your time, and we hope to get you back into your account very soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, @killua3020. We just wanted to check in with you to see if you were still in need of assistance with logging into your account for PC VR. If you're still in need of assistance with this issue, please don't hesitate to let us know. We are always happy to help when we can.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yes I need help, just do you have a browser on your PC or VR helmet? 

I click in the application log into a meta account then it goes to the browser where I’m already registered and they ask me if it’s me, I click yes and a page is displayed where this is an error

Hey @killua3020! Thank you for your patience during such a busy season! We do have a few follow up questions for you for clarification:

  • Have you been able to log in successfully previously (if so, how long ago was it that you were able to log in last)?
  • Can you list out the troubleshooting steps you had already tried?
  • Would you be able to send a screenshot of the error message you are receiving (please omit any personal information)?

We look forward to hearing back from you and working together on this! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I tried to log in using email and password but it says incorrect and when I log in via phone with the same data, everything works through Facebook and Instagram, a slightly different error appears, but it’s similar, only the numbers in the error are different, I don’t know what this could be connected with

Hey there, @killua3020! Thank you so much for sending us that information. We'd love it if you could send us a screenshot of the error message that you're receiving as well. Thank you so much for your patience and cooperation with this issue. We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @killua3020! We just wanted to check in with you and see if you had that screenshot ready for us! If not, no rush; we're always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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