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error performing query when downloading any game or app on quest 3

thefunniguy69
Honored Guest

please help, im trying to download "monkey onkey" on app lab, but its not working, it also applies to other games, please help

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there, @thefunniguy69 and @I_D86! We understand that both of you are having installation issues. We know that this can prevent you from playing the games you want to play, so we'd love to help out! We'd really appreciate it if you guys could check some things for us, then follow the troubleshooting we're going to provide below.

 

Things to check for us:

  • Please check your games Device and Platform Compatibility.
    • Rift and Quest are considered different platforms. Each platform has its own store; and apps purchased for one platform are not always available on the other.
      Some applications have Cross Buy enabled allowing for one purchase to provide the app on both platforms.
  • Please Ensure that you're on the correct account.
    • It is possible, that you could have logged into the wrong account when buying the app's or you mistakenly made a new account.

Troubleshooting to try:

  • If the correct account is being used, please power cycle your headset for us:
    1. Hold the power button down until shutdown and restart options appear in the headset.
    2. Holding the power button for about 10 seconds will force the headset to power off.
    3. If the headset is stuck and not responding, holding the power button for 30 seconds will force a reboot.
  • Check the library in the mobile or PC app. If the game can be found there but not in the headset, try launching the game from the mobile or PC device; this should prompt the headset's library to update its contents.

Once you guy's try these, and if you're needing further assistance still, make sure to let us know! Thank you so much for your patience. We're looking forward to hearing from both of you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

thefunniguy69
Honored Guest

@MetaQuestSupport please help me

I_D86
Honored Guest

i have same issue with quest pro, i can't even queue an update for steamvr 

Hey there, @thefunniguy69 and @I_D86! We understand that both of you are having installation issues. We know that this can prevent you from playing the games you want to play, so we'd love to help out! We'd really appreciate it if you guys could check some things for us, then follow the troubleshooting we're going to provide below.

 

Things to check for us:

  • Please check your games Device and Platform Compatibility.
    • Rift and Quest are considered different platforms. Each platform has its own store; and apps purchased for one platform are not always available on the other.
      Some applications have Cross Buy enabled allowing for one purchase to provide the app on both platforms.
  • Please Ensure that you're on the correct account.
    • It is possible, that you could have logged into the wrong account when buying the app's or you mistakenly made a new account.

Troubleshooting to try:

  • If the correct account is being used, please power cycle your headset for us:
    1. Hold the power button down until shutdown and restart options appear in the headset.
    2. Holding the power button for about 10 seconds will force the headset to power off.
    3. If the headset is stuck and not responding, holding the power button for 30 seconds will force a reboot.
  • Check the library in the mobile or PC app. If the game can be found there but not in the headset, try launching the game from the mobile or PC device; this should prompt the headset's library to update its contents.

Once you guy's try these, and if you're needing further assistance still, make sure to let us know! Thank you so much for your patience. We're looking forward to hearing from both of you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We wanted to follow up with you and see if you had been able to perform the steps we provided, or if you still needed assistance with your issue. Please reach back out to us and let us know if we need to look into this issue further with you or if the issue is resolved.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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