Hello! We see you're having trouble restarting the device well, we can assist you on this issue, we've got your back. We understand you want to get back into the game, so let's see what we can do to get you back on track.
Here you can perform a factory reset on the device. Please keep in mind that if you factory reset the device, you will lose all data, so make sure that cloud backup is enabled.
Those steps should resolve your issue and return you to the game. If you are still having problems, please let us know so that we can look into other options for you.
