galaxies edge bug

[fordysillffj]

Please can someone help me with this. my star wars tales from the galaxies edge game will show oculas an ILM when i load the game, but then it just stays on a blank screen with the music playing in the backround. its been like this for so long :(. i tried to cloud save my game but that wouldnt work and i couldnt save it to the cloud. with the a new update i thought they would fix this problem, but they didnt. plz somone help me. 😠

[MetaQuestSupport]

Hey there, @fordysillffj! This is not something that we like to hear since it's affecting your gaming experience, and we want to do everything possible to help you with your concern and get you back to enjoying the Star Wars game. Please tell us what troubleshooting steps you did to determine what the next step should be for you.

[fordysillffj]

wait so can you help with the problem?

[MetaQuestSupport]

Howdy there! We're just checking in to check if you uninstalled the app and if everything is back to normal. Please contact us if you require extra assistance in determining what additional steps to take.

[fordysillffj]

So will my data save if I uninstall it and reinstall it?

[MetaQuestSupport]

Hey there fordysillffj! We understand how this may be concerning for you, as uninstalling the app may not be the most ideal, it is our best option. And as we had mention before, even though cloud back up is available for all apps, some developers choose not to enable it. This will depend fully on the developer if the data saves. We hope this information helped. 

if you have any other questions or concerns, please reach out anytime we would be happy to help. 

[fordysillffj]

Howd do I find out if the game developers have enabled it to be backed up by the cloud? 

[MetaQuestSupport]

Hi @fordysillffj! We'd be more than happy to point you in the right direction in order to find your backup-enabled installed apps. You can do so by performing the following:

• Go to your Oculus account profile page on a computer.
• From the left menu, click Cloud Backup.
• Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

Please let us know if you happen to have any further questions or concerns. We are always happy to help! 

[fordysillffj]

I got to the page, but my games arent even listed. So what do I do?

[MetaQuestSupport]

Hey, no worries! We'll walk you through how to enable or disable Cloud Backups. Please follow the steps listed below:

1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
2. Select Settings
3. Select System, then select Backup.
4. Select the toggle next to Cloud Backup to turn Cloud Backup on or off.

Once that is completed, please try and check to see if your games are listed. We'll be standing by!