gift will not deliver

[thejester52]

Hi all been trying to send a game to a mate but all I get is this message

The recipient cannot redeem this gift, Pleases select another gift or recipient

the game is Resident Evil 4 for quest 2 which is what he has

any help will be much appreciated 

[MetaQuestSupport]

Hey there! App Gifting is a great way to spread the joy of VR. Your friend is going to love you when they get to experience Resident Evil 4!

Please double check that code was sent to the correct email address, and that it has not expired. They will have had 30 days to redeem the game.

Also, here is an article with more information about Managing App Gifts. If you still need assistance, please submit a ticket to Oculus Support so we can look further into this for you. Thanks!

[LoneStranger]

It won’t let me gift a game from the store to my mom from app says this person is unable to receive gifts may be restriction or region but she’s same area I live and no restrictions. 

 

[AliceinVRworld · Accepted solution]

Hey there! We do have a on-going issue with this right now! However, our team is looking into it.

Edit: It looks like our engineering team has confirmed this issue has been solved! Please be sure to try again and let us know if you run into any other troubles by sending a PM to the team at @MetaQuestSupport!

[Livistis]

A month and still no response? Come on meta youre better than that. Im also having this issue.

[Cookies-N-Scream]

Hey @Livistis! I went ahead and fixed up the previous response, since we heard from the engineering team that this should be resolved now!

I hate to hear you're still having troubles sending gifts, are you seeing the same error message as the previous one shown in the thread? If so, definitely reach out to @MetaQuestSupport so our team can look into this further!

[Livistis]

I am still having the same issue as pictured in @LoneStranger's post. I was charged already for the game contractors and it was taken from my bank account but im still receiving the error that I cannot send the gift due to "region, user restrictions, or other factors.". I have a second friend that was able to send my first friend a gift with no issues but I cannot. @Cookies-N-Scream @MetaQuestSupport .

[MetaQuestSupport]

Hey there! Its seems we have moved you over to private message! If you any questions or concern, we'd be happy to follow up through PMs! We hope to hear back from you soon. 

[Pxzyla]

Hello, I would like to tell you that I am also having this problem, and don't have a clue on how to fix it, so help would be quite appreciated. 

[MetaQuestSupport]

Hey there! We appreciate you reaching out to us. We see that you are also having issues with redeeming your gifted app. We'd be more than happy to help you out. To redeem the gifted app, please try the following: 

1. Go to Meta Game Store

2. Click Redeem Code on game store

If sent to the correct email, you should be able to redeem the code. If the issue persists, please reach out to us via private message. To do so, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope this helps!