gift will not deliver

[thejester52]

Hi all been trying to send a game to a mate but all I get is this message

The recipient cannot redeem this gift, Pleases select another gift or recipient

the game is Resident Evil 4 for quest 2 which is what he has

any help will be much appreciated 

[RustyBucket21]

I'm have the exact same problem, it won't let me gift a game for my nephew (Vader Immortal). Tried a few times, what's going on?

[MetaQuestSupport]

Hi there @RustyBucket21, we see you are needing help with gifting an app. We know that this can be inconvenient, and we understand how important being able to gift your nephew a new game is. We want to do all that we can to assist you on this matter!

So that we can look into this for the both of you, can you please PM us?

You can do so by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[RustyBucket21]

Hi,

Thanks for getting back to me. Even though there were error messages saying it couldn't be gifted, it was actually sent to him. Don't know why the error message but he's pleased he now has the 3 Vader games.

Thanks

[MetaQuestSupport]

Awesome! Thank you for letting us know! We're glad they got their gift! Don't hesitate in reaching out in the future if you need assistance or have any concerns. 

[ovsmolboivo]

It’s not working try again

[AliceinVRworld]

Hey there! You having issues with a Gift? 

[YouandIagainsttheworld]

I am trying to send a game to my mother. And I'm getting the message that I'm not able to, so is there a setting that needs to be tweaked or changed in order for that to be allowed? Because from the forum, it says that the issue has already been resolved. But it doesn't look like it has been or at least not for me.

 

[AliceinVRworld]

I see you replied! Thank you for letting me know this is still an issue you're having. However, I recommend getting connected with @MetaQuestSupport. Click their name and make sure you're sign in to then "send message". They will need to look thoroughly through your account to see what is going on!  

[drex776.2023]

My cousin gifted me the climb 2 and blades and it’s not come through stall the payment worked but hasn’t been sent 

[MetaQuestSupport]

Hey there, @drex776.2023!

We see that you are having issues with a gift you received from your cousin. We suggest hitting us up with a PM since we will need to collect personal details from you to look deeper into this issue. We also want to make sure we keep your information safe from the public eye. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope to hear back from you soon!