11-30-2022 12:33 PM
I am sure this is something I am doing as I am new but could use some help
I am playing a game, i use my left hand to adjust the headset from the bottom or side (hitting no buttons), my screen goes grey and I can't get the game back. I end up having to power off and on to get it back but then I lose my session/workout altogether. Thoughts?
12-02-2022 01:09 PM
Hey loutzl ! We know that having a grey screen could be worrying. So let's see if we can do something about it. Sometimes a hard reboot or a factory reset resolves this issue.
Try a Hard Reboot:
If that has no effect on the issue, then please perform a factory reset:
Let us know if that helps!
04-06-2023 12:17 PM - edited 04-06-2023 12:19 PM
i have a similar problem i get put on a blackscreen when using airlink and when I boot up pcvr games threw the app I can hear the audio still on the blackscreen and the game is coming threw my monitor
04-06-2023 12:31 PM
Hmm, there are some different things that can cause Air Link to give a black screen. The most important one would be to check if your PC fits the requirements for Quest Link. If you don't see your GPU listed, I can't confirm that it will work but I have seen people run our software with unsupported GPU's before.
Along with that, we have an article for Air Link troubleshooting which you can find here. I will, however, post the best practices section here:
If you do fit within the requirements, I would recommend the following:
Hope this helps but if not, let me know!