Hello everyone, I’m struggling with my Instagram account after it was compromised by a hacker, and I’m hoping someone can offer guidance or Meta can help with this hacker that hacked my account.
Here’s what happened: My Instagram account was hacked, and the attacker linked their Meta account and it is now controlling my Instagram account through the Meta Accounts Center. Problem: I created a new Facebook account and added it to the Accounts Center to try to unlink my Instagram from the hacker's Meta account. However, whenever I attempt to remove my Instagram account from the Meta account, it asks me to create a password for the Meta account. To finalize this, a confirmation code is sent to the hacker’s email address, which I don’t have access to. What I’ve Tried: Adding a new Facebook account to the Accounts Center. Setting the linking mode to "Advanced" so the new Facebook account is connected. Attempting to remove my Instagram account, but I’m always redirected to create a password and confirm via the hacker’s email. The system insists on creating a password for the hacker’s Meta account I’m stuck because now my accounts been disabled. I do have the password to my account as I was lucky enough to be the last one to change it. however Instagram didnt email me to confirm its been disabled so I cant appeal it. If anyone has encountered a similar situation or knows a workaround, please share. Any advice is greatly appreciated! Thank you in advance.
Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If your account was hacked, the best place to get help is here: https://www.facebook.com/help/1306725409382822/
We will be closing this thread since there’s nothing else we can do to help.
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
