Headset will show 100% while plugged up and not be charging. when unplugged it will show the actual amount of charge. I see this problem discussed by others. This problem started for me about a week ago. Go look at any firmware release I may have received and determine the change that is causing the problem.
Hi there @Gottogetup! Thank you for reaching out to us in regards to this matter. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. If the headset is plugged and no battery icon is displayed, and no LED's come on:
Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
If trying to charge from a computer, take note of the following:
Computers typically provide less power than outlets and may require more time to charge.
If your using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is defendant on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary greatly between computer models, so we cannot provide assistance with these.
While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory
Charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Hope to hear from you soon! Have an awesome day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there @Gottogetup! We just wanted to follow up with you on the issues you were having with the headset not charging. Did you still need assistance with this matter? Hope to hear back from you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still an issue. I have exhausted all troubleshooting ideas suggested by support as well as anything I can find on the internet.
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