07-15-202409:17 AM - last edited on 07-15-202405:43 PM by TheAntiSocializer
Hi, my friend asked me to join them on a game, but when i wanted to start my Quest III there was nothing, no startup and no LEDs, i plugged it in the charger and not even an charging LED.. i started to look up what i could do most say to hold in power button for couple seconds to fix it and others say force it with power and volume button but not even that works, anyone got an idea what i should do?
Hey @Squeaker98! We appreciate you reaching out about this, as gamers we understand how important it is to be able to charge your device. We'd be happy to assist you today. Have you tried any of the suggestions you looked up? I just want to see where we are so we don't repeat any steps while attempting to resolve the issue.
We look forward to assisting you!
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Hey there, @adilhdr. We see that you are also having the same issue as @Squeaker98. We'd love to assist you with this issue. Would you mind sending us a private message? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
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Hey again, we just wanted to check back in just in case you are still having any issues with charging. We suggest covering the proximity sensor, removing the facial interface, ensuring the charging port is clean, and trying different cables and outlets. Otherwise, we are here to assist! Our inbox is open and available at any time, just let us know if you need help from our Profile Page.
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Hi there, Yes and No, personally i didn't find a solution but i reached out to META support and they told me to send the headset back for repairs (also because its within warranty) so i'd say if the problem still occurs even after MetaQuestSupport's respond, try and reach out to Meta support for a repair. -Squeaker98
Thank you for letting us know, @Squeaker98! We are glad things are being taken care of by our email support teams. You can always reach back out to us in the future if you need assistance.
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