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help with headset quest 3. Black screen

Renartto96
Honored Guest

Hello, I have been using your products for a long time, I have several different models of your company and I have always been satisfied. But one of the pairs of headsets (Meta Quest 3) showed a black screen. Before that, I played normally, the glasses did not fall or hit anywhere, after the game I put them down and turned off. A day later, I decided to play again, turned it on, the Meta OC icon started loading, the sound that was in the main menu was heard, but the entire screen turned black. I tried to press the volume buttons in this state, and the volume slider was visible on the black screen and it was visible how it increased and decreased, but the background was all black. I tried to reset the settings using the Application on IOS - it did not help. I tried to reset the settings using the BIOS mode, holding down the power button and the volume down button (-) and it also did not help, although I could see the entire menu and text, but after the reset nothing changed. And before loading this emblem appeared.

7 REPLIES 7

oculusness
Consultant

@Renartto96  have you tried using the meta quest update tool?

Meta Quest Software Update | Meta Store

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

No, what kind of instrument is this?

@Renartto96  it's a way of updating the firmware on the headset if it is having issues.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

didn't help, I tried to update using the meta site. But now the Meta icon is constantly loading in a circle

image.jpg

Is the headset still under warranty? If so get in touch with meta support.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

Please tell me where I can best contact the developers

more precisely with support*

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