02-18-2025 11:44 AM
hello i need help with my vr because i log on to it and it says
02-18-2025 01:33 PM
Hey!
It seems your device thinks that you are trying to set up a business account.
We are aware that this has happened to a few headsets so please follow these steps to fix this!
First perform a factory reset of the headset:
Second:
Do not set up the device just yet, go to this link, https://www.meta.com/help/quest/software_update/ and process a sideload update on your headset.
Once this is complete, perform another factory reset. When setting up your headset from here, do not use the mobile app, instead use a PC or a Laptop, if your account is linked with your Facebook or Instagram, make sure you log into that first!
If this process does not work, please reach out to us via private message so we can look into this further!
To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
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