horizon app wont pair

[dusek_12]

hello i cant pair my quest 2 and 3,i tried everything factory reseting my vr,restarting bluetooth, reinstalling the horizon app and nothing and iam still stuck at this step

 

[MetaQuestSupport]

Hey @dusek_12! We can see you are having some issues pairing your device to the Meta Horizon app. Can you attempt updating the app to the latest software version to see if this helps resolve the issue?

Here are some further troubleshooting steps to attempt:

• Check Bluetooth connection: Ensure that your Bluetooth is turned on.
• Verify Wi-Fi- network: confirm that your phone and headset are connected to the same WiFi network.
• Complete a hard reboot: Hold the power button on the headset for 30 seconds.
• Use the software update tool: If the hard reboot does not resolve the issue, please force and update using the software update tool. 

If none of the above helps resolve this issue, please send us a private message. In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

[MetaQuestSupport]

Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!